Interactive Voice Response, or IVR, is one of the recent technologies popular among businesses these days. In the past, people have dreamed of computers being able to function well as humans. They dream of a world where computers do most of the work. This is slowly become a reality especially with the IVR. IVR technology allows computer reaction with humans possible. This is through keypad tones as well as voice recognition.
If you are in an industry where IVR is common, you might be thinking that allotting budget for such is not necessary. You might be thinking that it would be a waste to spend on IVR because you assume that customers do not want to talk to computers or you might think that this technology is overrated. Well, there are a number of benefits why you should consider using IVR.
IVRs reduce customer support costs
Customer support can really be costly. You would have to continue paying an agent or a number of agents for that aspect. And most of the time, you would also have to spend resources for their training. Well, these re problems that are not encountered with IVRs. IVRs are basically maintenance free. If you find any problem, you can always get technical support for it.
IVRs create a good image
IVRs create a great image for your company. They help a lot in making your company appear more professional to your clients. The IVRs will deal with your customers in a very professional manner. Thus, you will not have a hard time impressing them. Remember that first impressions last. That is why you can always make a good and lasting impression with IVRs.
IVRs improve customer-client relationship
You might fear that IVRs might make your companies appear less personal. This is not true. Do not forget that you can always personalize your IVR. You can record awesome greetings, very friendly messages, as well as prompts that customers will love. All of these can help build up customer-client relationship, which is very important.
IVRs reduce the factor of human error
Do you want one solid reason why computers are better than humans? Computers do not commit errors like humans do. IVRs have the capability to transfer calls to the right agents or departments in your company. This deals with the number one problem that human agents commit and that is transferring their customers to the wrong people.
IVRs are affordable and easy to set up
You might be thinking that with all the benefits that IVRs offer, they are still not worth it because they are expensive and are difficult to set up. These are not true. IVRs are very affordable especially since they operate on cloud-based technology. You do not have to worry much about expensive upfront costs. No matter how small or big your company, you would not have an excuse not to be able to afford IVR. IVRs are also very easy to set up especially if you have Internet.
If you are interested in getting your IVR, you can consult Simplified Telephony Solutions Online. Our software platforms are sure to provide customer satisfaction.