Comet
Comet allows you to deploy an interactive call-center solution with minimum setup effort. Where customer care matters, Comet is the right answer for quality of service.
Comet provides a comprehensive set of features for handling inbound and/or outbound calls with configurable announcements, queuing mechanisms and agent group routing. Comet also allows for building sophisticated campaigns with segmentation of contacts, campaign scheduling and agent screen popup. Each campaign can use any of the integrated dialing engines: Progressive dialer, Preview dialer, Predictive dialer and Power dialer.
Comet is fully operated and administered through an intuitive web interface allowing for easy management and control from anywhere. Comprehensive reporting as well as real-time supervision is also provided for precise monitoring of campaign activity as well as agent performance.
Comet integrates a web based scripting tool for building interactive dialogues. During a campaign, these dialogues can pushed in a popup screen to the agent in order to guide them step by step during the conversation with a contact.
Technical characteristics
Comet integrates the most comprehensive features specifically required in a Call-Center business. Below is a partial feature list:
- ACD with call queuing
- Multiple queues, configurable queue size
- Multiple agent groups
- Flexible routing
- Multiple services
- Agent group mailbox
- Customizable announcements
- Playback of estimated wait time in queue
- Pre-announcement for agent
- Agent Screen popup
- Agent desktop taskbar
- Fixed and Free sitting for agents
- Remote agent (Home/Mobile login)
- Agent supervision through web interface
- Call-recording and supervisor listening for quality assurance
- Outbound campaigns
- A choice of Predictive, Progressive, Preview and Power dialers
- Import of contacts for campaigns
- Scheduling of Contacts import tasks
- Automatic or predefined segmentation of contacts
- Scheduling of campaigns
- Powerful step by step graphical tool for building interactive agent scripts
- Triggering of agent script per campaign and push to agent in screen popup
- Integration of contact data in agent screen popup
- Pre-announcement and IVR interaction with called contacts
- Configurable call-reattempts based on call result (Busy, no answer, failure)
- Customizable Call qualifications
- Reports on campaigns, agent activity, call qualification statistics…
- Export of reports in CSV and PDF format
- SIP based IP-Core: Allows deployment in VOIP
- Full compatibility with off-the-shelf Gateway for deployment in TDM environment
Applying Comet to solutions
Comet is the right tool for deploying small to medium call-center solutions and includes built-in capabilities for integration in a CRM environment for access to specific company data and contacts.
Comet is suitable for building:
Comet, the right choice for your business!
